The Binding of Isaac: Four Souls Requiem

Fulfillment Starts This Week!
almost 2 years ago – Mon, Mar 13, 2023 at 01:45:22 PM

Hello Friends,

IT IS HAPPENING! A couple members of the team visited our US Fulfillment Center Friday-Sunday last week, and we virtually toured the Fulfillment Centers in the UK/EU. In both centres, games are being packaged and labeled. Which means... shipping is about to commence!

Now, let's talk logistics, because this is a MASSIVE project for each fulfillment company. 

We're shipping out over 150,000 packages to 158 different countries. Each of the 5 global fulfillment companies has 80+ different SKUs (aka items) in their warehouses between the different versions of the game and the merchandise. All made possible because of you fine people on this Kickstarter!

First, fulfillment is estimated to take a total of 8-10 weeks. As we've discussed in numerous past updates, shipments of the English language game, orders with just Merchandise, and/or English game + merch, will ship first, with shipments for Spanish, Italian, German, and French games starting 3-4 weeks after the start.

If you're in the UK/EU/ROW and have a translated game, your shipments will be further behind due to the final boat having issues in transit. If you ordered both a translated game + merch, or merch + an English game - YOU WILL RECEIVE TWO PACKAGES FROM OUR FULFILLMENT CENTER. One package will be merch and/or the English game, and your second package will be the translated game.

Also, as mentioned in a previous update, if you are receiving a specialty item: Bathwater, Satan Head, Sketch, or Mystery Boxes, those items are shipping separately from the game and merch items in your order and will ship later in the timeline.

US - Your items are shipping out from Missouri, we've been to the warehouse - it's MASSIVE - and there is A LOT of stuff there. It was incredible to see and the team doing the shipping is fantastic. Games are being boxed right now, with a massive first wave happening on Friday. You will receive a tracking number from Backerkit, 

CA - Your items will be packaged in Missouri and bulk shipped to Canada to avoid having individual packages in customs, and having packages get stuck as US shippers hand off to CA shippers. You will receive your tracking number from Backerkit as well.

UK/EU/ROW - Your items are shipping from Gamesquest, and we spent a good deal of time last week on calls and spot-checking orders with the fulfillment team. We have a long relationship with Gamesquest, and we're thrilled to have such a great partner shipping our game to fans. Shipping is starting, and you will receive a tracking number from Gamesquest within 2 days of your product being loaded onto a truck to head to the courier.

Oceania/Asia - Aetherworks and VFI will be handling fulfillment in your regions respectively. They are receiving shipments and sorting packages. Shipping will begin soon! You'll be getting tracking numbers from the fulfillment company.

Again, we are expecting fulfillment to take 8-10 weeks, so please celebrate with people as they say they've received their packages, and be patient as you wait for yours. This is the hardest thing we've had to ask for yet - patience - when all we want to do is play this game and display/wear/use the merch!

This is one of the largest fulfillment projects in Kickstarter/Backerkit history, thank you all for making it so successful. We'll be back soon!

~ The Maestro Team

Prepping for Shipping
almost 2 years ago – Mon, Feb 27, 2023 at 10:45:01 PM

Hello Friends,

English Versions

We are thrilled to report that the English edition of the game has reached port in most locations and the final shipment is scheduled to arrive in port within HOURS. Shipping in the US, EU, and UK is planned to begin March 14th, while the AU and rest of the world will start shipping about a week later. Shipping out every single package is a multi-week process. Please be patient as the fulfillment companies work through getting everyone's shipments packaged and sent.

We understand that waiting for your rewards can be a long and sometimes frustrating process, but we are working hard to get the games to you as soon as possible. We are proud of the hard work and dedication that has gone into the production of this game and we can't wait for you to experience it for yourself.

Localized Versions

Now, for some news regarding the localized editions of the game. While the games shipping to the US, AU, and Asia are on track and will ship in April as planned, we wanted to provide some additional information for backers who are eagerly awaiting the UK and EU localized versions. The games heading to the UK and EU are slightly behind schedule, but we are still working hard to get them to you as soon as we can. To ensure that you receive all of your rewards as soon as possible, we have decided to split shipping for backers who also purchased the English version and/or merchandise. This means that these backers will receive two separate packages. Repeat: EU and UK backers who backed a Localized game and also purchased Merch or an English language game will receive a package with the Merch/English game and then a second package about 2 months later with the Localized game.

Special Tiers

For backers who backed at the special tiers: Satan Head, Bath Water, Draw YOU as Isaac. The logistics of getting all of that around the world is a nightmare. So instead, we're going to be sending those boxes from the US. It will take a bit longer to ship these out, so those items will ship separately from the rest of your pledge items. The packaging will be INTENSE since we don't want the horrifying things growing in the bathwater to spill out. Thank you for your patience, it will be worth it!

Final Thoughts on Shipping

We wanted to remind all of our backers that their addresses are now locked and we are nearing the point where the games will be shipped to the addresses we have on file. If there are any issues, we ask that they reach out to https://maestromedia.com/pages/contactus as soon as possible. We want to ensure that everyone receives their rewards in a timely and accurate manner.

As we are now close to fulfillment, we would like to remind everyone that we are no longer able to process any refunds. Thank you for your understanding and support throughout this process. We can't wait for you to play The Binding of Isaac: Four Souls Requiem and experience all of the hard work and dedication that has gone into this project.

We appreciate your continued support and understanding. We can't wait for you to get your hands on The Binding of Isaac: Four Souls Requiem and experience all of the new challenges and rewards that it has to offer.

~The Maestro Team

WE ARE LOCKING ADDRESSES FEBRUARY 3RD! (FINAL NOTICE)
almost 2 years ago – Fri, Feb 03, 2023 at 07:34:07 AM

Hey Friends,

In case you missed the first update. We wanted to send it again. 

ADDRESSES ARE LOCKING ON FEBRUARY 3rd! Shipping of the English version games to backers will be commencing in March and we need to get all the backer information to the fulfillment centers now, so they can begin prepping. The aim is that as soon as they receive the shipping containers, they’ll be able to turn around and ship out to backers.

How do I change my shipping address?

First, yes, you can still change your shipping address yourself in most cases. The only instance in which you cannot change the address yourself is if you’ve moved to a new country.

Start by going to https://boirequiem.backerkit.com/backer/review. If necessary, request a new login link via email.

Once you're in, on mobile you can click the shipping info drop down to edit your address. On desktop there's an edit your address button in the top right corner.

I'm moving in March/April or unsure where I'll be then.

If you are unsure if you're moving, or are moving in March and unsure of the timing, there's a few things options. First, change the address to a trusted friend or family member. I did this when I recently moved states and updated 6 different Kickstarter's to a friends address. It's was a nice excuse to visit and play the games with them.

We can also erase your address completely, which will hold your package indefinitely. Once you've moved, you can then update your address. This will delay your package delivery, but will guarantee it gets to the right place.

I want to check my address.

Good news, Backerkit is going to be sending out a "Final Notice" to update your address in a few days. This will list the address we have on file and you can verify your address then. You can also verify your address by going to https://boirequiem.backerkit.com/backer/review. If necessary, request a new login link via email.

I backed or also purchased a Localized version of the game is my address locking?

Unfortunately, there isn't a way to only lock certain people in Backerkit so yes, all backers are locking shortly. We realize that some people will move between now and the end of April and May when the games are going to ship, if you have a localized (i.e. French, German, Italian, Spanish) version of the game, please reach out to us at https://maestromedia.com/pages/contactus and we'll assist you with those changes.

~The Maestro Team

Addresses are LOCKING FEBRUARY 3rd!
almost 2 years ago – Mon, Jan 30, 2023 at 08:09:48 AM

Hey Friends,

A couple big news items. 

First, Requiem is beginning to hit the ports (I was a little behind on sending the last update)! We've had reports of one-third of the boats carrying the English language versions of the game successfully reaching port. There's still a lot to do: the games have to pass customs, they need to be picked up for ground transport to the fulfillment center, and they have to be checked into the fulfillment center and sorted. Once that process is done though, the games will start shipping! We're right on track for March fulfillment of the English language games and the merch.

Second, because of this WE NEED TO LOCK ADDRESSES. If you are moving soon or have moved already without updating your address, please do so now! How do to that and answers to many of your questions are just below the graphic, please read on. 

How do I change my shipping address?

First, yes, you can still change your shipping address yourself in most cases. The only instance in which you cannot change the address yourself is if you’ve moved to a new country.

Start by going to https://boirequiem.backerkit.com/backer/review. If necessary, request a new login link via email.

Once you're in, on mobile you can click the shipping info drop down to edit your address. On desktop there's an edit your address button in the top right corner.

I'm moving in March/April or unsure where I'll be then.

If you are unsure if you're moving, or are moving in March and unsure of the timing, there's a few options. 1) If possible change the address to a trusted friend or family member. I did this when I recently moved states and updated 6 different Kickstarters to a friend's address. It was a nice excuse to visit and play the games with them. 

2) We can erase your address completely, which will hold your package indefinitely. Once you've moved, we can then update your address. This will delay your package delivery, but will guarantee it gets to the right place.

I want to check my address.

Good news, Backerkit is going to be sending out a "Final Notice" to update your address in a few days. This will list the address we have on file and you can verify your address then. You can also verify your address by going to https://boirequiem.backerkit.com/backer/review. If necessary, request a new login link via email.

If I backed or also purchased a Localized version of the game is my address locking?

Unfortunately, there isn't a way to only lock certain people in Backerkit so yes, all backers are locking shortly. We realize that some people will move between now and the end of April and May when the games are going to ship. If you have a localized (i.e. French, German, Italian, Spanish) version of the game, please reach out to us at https://maestromedia.com/pages/contactus and we'll assist you with those changes when the time comes. Don't worry, we'll be sending an email much like this letting people who backed the Localized versions of the game know they need to get us their address updates.

~The Maestro Team

English Language Games & Merch Are On The Water!
almost 2 years ago – Tue, Jan 17, 2023 at 11:54:15 AM

Hello Friends!

Great news from the factory from the last few weeks, we have confirmation that the English Language games, Tapeworm, and the Merchandise are all on their way to the fulfillment center!

The games are on a few different ships, heading to different ports around the world so that we can effectively get everyone their game as quickly as possible.

What’s Next?

We have about 2 months before the ships arrive in those ports, cargo ships have a maximum speed of about 12 knots and do not travel at that speed often.

Once the ships arrive in port, they’ll need to clear each different country’s customs and then will be loaded on trains/trucks to reach the fulfillment center.

How do I change my shipping address?

First, yes, you can still change your shipping address yourself in most cases. The only instance in which you cannot change the address yourself is if you’ve moved to a new country.

Start by going to https://boirequiem.backerkit.com/backer/review. If necessary, request a new login link via email.

Once you're in, on mobile you can click the shipping info drop down to edit your address. On desktop there's an edit your address button in the top right corner.

When will my stuff ship to me?

English Games, English Games only + Merch, Merch: Shipping to Backers starting in MARCH

Translated Games, Translated Games + Merch, Translated Games + English Games + Merch: Shipping to Backers starting in APRIL

When your game/merch/etc ships to you, you will receive an email notification and tracking info.

Can I add something to my pledge?

Sadly no, that time has passed and orders (not shipping addresses) are locked.

If there is a specific piece of merch or a game you’d like to get your hands on, head over to the home of all things Four Souls: https://maestromedia.com/collections/binding-of-isaac-four-souls and sign up to be notified when it becomes available at retail.

Can I change the language of my game?

We have already allocated the games needed for each location, so we are unable to change game languages.

We Love You Matt, We Miss You

With great sadness, we mourn the loss of our dearest colleague Matt Hoffman, who passed away on Thursday, January 12th.

Matt was our first hire. He was our friend. He was family.

His commitment to the company was inspiring. He shined as our business controller and in our Kickstarter campaigns. He understood the challenges involved in creating games. He often took on the role of devil's advocate and pointed out what else we should consider in our strategies. In this role, he perfectly complemented our team. He was instrumental.

Matt was a gentle soul with a perspective that we all treasured. The depth of Matt's knowledge of science, cinema, history, food and current events was outstanding.

Matt's passing is a huge loss for the team, both personally and professionally—but it's through his example that we can find our way back from tragedy toward meaning and purpose again.

Matt, we miss you terribly. We promise to live up to your memory by continuing to create projects that matter. You’ve always inspired us to create games and products that make people feel connected to their loved ones. Your generous, curious and thoughtful spirit shines through everything we do at Maestro Media. We won’t be the same without you but we will do our best to live up to your incredible legacy.

~The Maestro Team